Please reach us at joanne@thedoghouseofelliott.com if you cannot find an answer to your question.
We are available for dog walking services every day, 7 am to 8.30 pm.
We are thrilled to now be offering services to Apex, New Hill, Holly Springs, Cary & parts of Raleigh, NC!
Yes, we offer our Home Alone LITE & PLUS services which allows your dogs to stay at home, and your dog walker will visit multiple times a day. Please see full details in our services.
Yes, we are licensed and insured. You can rest assured that your pets are in good hands.
We walk all types of dogs, from small to large breeds. Our experienced dog walkers are trained to handle dogs of all sizes and temperaments.
Yes! For the safety of our team we require your dog to be current on their rabies vaccination.
There is no extra charge for up to 4 dogs from the same household. After that there is a flat charge of $5 per dog, per service.
Please note that if you have more than 2 dogs and you select our 20 minute visit then your dogs will be let out to potty, but there will not be sufficient time to walk them.
Of course! We know that life happens and plans change. We do ask that you let us know as soon as possible if you need to change or cancel bookings.
If you cancel more than 48 hours before your service there is no charge.
We reserve the right to charge 50% of the service fee for booking canceled with less than 48 hours notice, and booking canceled with less than 24 hours notice will be charge 100% of the service fee.
Maybe! :)
We will be glad to schedule a complimentary Meet & Greet where our walker will evaluate your dog and ask you a lot of questions. We will be happy to schedule service if we can walk your dog safely.
For safety, and to advocate for your dog, we will not interact with other dogs outside of your home on walks. Your dog may be great and friendly, but that doesn't mean other dogs are.
We want to ensure your dogs' safety at all times, so we will have a fun walk without interacting with others.
We have build our service plan around complete transparency. We want it to be simple and easy to understand what you are paying for.
The time of your visit starts the minute your walker enters your home, and ends when they lock the door to leave. For most dogs it takes a few minutes to greet them, leash them, and then on return to allow them a water break. Based on experience a 20 minute visits leaves enough time for a quick 15 minute walk.
Yes, you can!
If you are a new client just fill in the service request form and we will schedule a time for your complimentary meet and greet. During that meeting we will onboard you and give you access to our scheduling app.
For existing clients simply use the app to request service. Its super easy!
Please pay prior to your service starting. Unless otherwise discussed your card will be charged at 9 am on the first day of service each week.
You pay right on the app, and can see all your services, invoices and past payments there too!
No, we care for all pets. All of our pricing structures are based on dogs, but pet sitting can be scheduled for other animals too.
Nothing extra! Just leave us the food and the instructions and we can feed Nemo too!
Sure, please let us know what you need. Taking your rolling trash cans to the curb, bringing in your mail and watering the plants can all be included at no extra charge. Just let us know!
Please email us and we will be happy to answer your questions: joanne@thedoghouseofelliott.com